How do customers redeem their gift card?

Do gift cards cover tax and shipping?

Yes.

Can I set an expiration date?

No. Gift cards never expire.

Can customers split an order between a gift card and a credit card?

Yes. If their order total exceeds the value remaining on their gift card, they can pay the balance using standard payment methods.

Can customers use more than one gift card on an order?

Yes. Customers can apply multiple gift cards to an order.

Can I use less than the full value of my gift card?

When using a gift card, the full value of the gift card is always applied. It isn’t possible to partially redeem a gift card unless the order total is less than the gift card balance.

Do sale pricing and discounts apply to purchasing gift cards?

No. Sales pricing and discount codes can’t be applied to purchasing a gift card. However, these discounts will apply to orders made using a gift card.

Can I refund a gift card?

Yes. You can cancel and refund unused gift cards. Partially used gift cards can't be refunded.

Can customers buy multiple gift cards in one order? Or purchase a gift card with other products?

No. When purchasing a gift card, customers will go directly to checkout after clicking Purchase.

Can I duplicate a gift card?

No. It isn't possible to duplicate a gift card.

Can customers use gift cards to make purchases through Point of Sale?

No. Gift cards can't be used with point of sale. However, if you have the gift card code, you can redeem it in person in the Squarespace Commerce App.

Can I edit the gift card email?

No. The gift card email isn’t customizable at this time.

How does the recipient check their balance?

The recipient will receive an initial email with the gift card balance. After entering the gift card code at checkout, they'll see the remaining balance if there is any.

Can customers add value to a gift card?

No. It's not possible for customers or merchants to add value to a gift card after it's sold.

Can customers set a specific time to send the email to the recipient?

No. Customers who want to send the email to the recipient at a later date should select the Email to You delivery option at checkout. They can then forward the email or .pdf at the desired time.